Refund Policy

EchoSpaces offers refunds under specific circumstances as outlined below. Our goal is to ensure complete customer satisfaction while maintaining fair business practices.

Refund requests must be submitted within 7 days of the service activation date by contacting our support team at sales@echospaces.in or through the 'Call Us' feature on our website.

If your GST registration application is rejected due to any fault attributable to EchoSpaces (such as non-compliant address documentation or incorrect NOC), we offer a 100% No-Questions-Asked (NQA) refund.

Rejections due to incomplete client documentation, incorrect business details provided by the client, or government policy changes are not eligible for a refund under this policy.

Refund claims for GST registration must be accompanied by the official rejection letter or communication from the GST portal.

If you cancel your virtual office plan before address documents are generated and dispatched, a full refund will be processed minus any applicable payment gateway charges.

Once the address documents (NOC, Leave & License Agreement, utility bills) have been generated and shared, the service is considered delivered, and refunds will not be applicable.

For annual plans cancelled mid-term, a pro-rata refund for unused months may be considered at the discretion of EchoSpaces management, subject to a 15% early termination fee.

Meeting room bookings can be cancelled up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours of the booking will incur a 50% cancellation fee.

No-shows for meeting room bookings are non-refundable. Coworking day passes are non-refundable once the session has started.

Monthly coworking memberships can be cancelled with 15 days' notice before the next billing cycle. No refunds are provided for the current billing period.

Approved refunds will be processed within 7–10 business days from the date of approval. Refunds will be credited to the original payment method used during the transaction.

For bank transfer payments, please provide your bank account details (account number, IFSC code, and account holder name) to expedite the refund process.

You will receive an email confirmation once your refund has been processed. Please allow additional time for the refund to reflect in your account depending on your bank's processing time.

Setup fees, document processing charges, and government filing fees are non-refundable as these represent costs already incurred.

Services that have been fully delivered and utilized, including completed registrations and expired meeting room bookings, are not eligible for refunds.

Promotional or discounted plans may have different refund terms as specified at the time of purchase.